Refund and cancellation policy

Last updated: 2 November 2026

Our products are digital PDFs delivered instantly by email. Because they can't be returned once downloaded, all sales are final, except in the cases below.

When we refund

• Duplicate payment: you were charged more than once for the same order.
• Payment without delivery: your payment succeeded but we couldn't deliver the product, and we're unable to resend it.
• Faulty file: the file is corrupted or won't open, and a replacement we send doesn't fix it.

How to request a refund

Email [email protected] within 7 days of your purchase with the email address you used, your Razorpay payment ID and the reason for the request.

Timelines

We review requests within 2 working days. Approved refunds are issued to your original payment method within 5–7 working days. Your bank may take a few extra days to show it in your account.

Cancellations

Orders are completed and delivered immediately, so they can't be cancelled after payment. If your payment failed but money was deducted, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it isn't, contact us.